Shipping policy

Shipping Options
Four types of shipping options are offered. Some countries and regions may not support more than one option.

DHL : With tracking number and insurance about 60% of the invoice amount, delivered in a week.
https://www.dhl.com/

EMS : With tracking number and insurance of 20,000 yen, delivered in 1-2 weeks.
https://www.post.japanpost.jp/int/ems/index_en.html

FedEx : With tracking number and insurance of 100 USD, delivered in a week.
https://www.fedex.com/

Small Packet : With tracking number and No insurance, delivered in a month.
https://www.post.japanpost.jp/int/service/small_packing_en.html

Please note that local taxes, duties, customs, and brokers fees will usually apply and will be added once your order reaches its destination. These additional charges are the responsibility of the buyer.

For countries in the Eurozone, we invoice for goods and shipping costs inclusive of a tax of approximately 20%. We are IOSS compliant so you do not have to pay any taxes besides what you paid in our cart and you will receive your goods smoothly. However, if the total value of the goods in one order (one shipment) is EUR 150 or more, IOSS is not applicable. Please note that in this case you will have to pay the tax yourself.

Hazardous materials, such as alcohol based-paints, solvents, resins, and paint removers cannot be shipped oversea.

 

Refund Policy
Please see our refund policy page for information on refunds and exchanges.