Refund policy

Damages and issues
Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us without disassembling, repairing, etc.

You can always contact us for any problems at info@sakatsuglobal.com.

Resends
We will notify you once we’ve received and inspected your email, and let you know if the resend was approved or not. If approved, we’ll ship again the same items without charge.

Refunds
We will notify you once we’ve received and inspected your email, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Returns are not possible due to customer convenience
Unfortunately, we cannot accept returns or exchanges at the customer's convenience.
Please note that due to the nature of the product, we do not accept returns or exchanges, including those due to customer misunderstanding or compatibility with other products.
Please check the size and scale of the product, and whether it is a finished product or a kit that needs to be assembled, before placing an order.

We try to provide clear product descriptions, but if you have any questions or requests, please contact us before placing your order at info@sakatsuglobal.com.