Shipping policy

Important notice for deliveries to Brazil / Aviso importante para entregas no Brasil

Brazil: import taxes and customs clearance fees can be substantial. These additional charges may amount to approximately 100% of the combined cost of the items and international shipping, bringing your total cost to about twice the amount paid at checkout. These charges are not included in our checkout total and may need to be paid before delivery, regardless of the shipping method. Actual charges vary by the applicable tax rules, product classification, destination state and carrier; this is an estimate, not a fixed rate or maximum. Please consider this potential extra cost before placing your order.

Brasil: os impostos de importação e as taxas de desembaraço aduaneiro podem ser elevados. Esses encargos adicionais podem corresponder a aproximadamente 100% da soma do valor dos produtos e do frete internacional, fazendo com que o custo total seja cerca de duas vezes o valor pago na finalização da compra. Esses encargos não estão incluídos no total cobrado em nossa loja e poderão ser exigidos antes da entrega, independentemente da modalidade de envio. Os valores efetivos variam conforme as regras tributárias aplicáveis, a classificação do produto, o estado de destino e a transportadora; trata-se de uma estimativa, não de uma taxa fixa nem de um valor máximo. Considere esse possível custo adicional antes de fazer o pedido.

Shipping Options
Four types of shipping options are offered. Some countries and regions may not support more than one option.

DHL : With tracking number and insurance about 60% of the invoice amount, delivered in a week.
https://www.dhl.com/

EMS : With tracking number and insurance of 20,000 yen, delivered in 1-2 weeks.
https://www.post.japanpost.jp/int/ems/index_en.html

FedEx : With tracking number and insurance of 100 USD, delivered in a week.
https://www.fedex.com/

Small Packet : No tracking number or insurance, delivered in a month.
https://www.post.japanpost.jp/int/service/small_packing_en.html

Please note that local taxes, duties, customs, and brokers fees will usually apply and will be added once your order reaches its destination. These additional charges are the responsibility of the buyer.

For countries in the Eurozone, we invoice for goods and shipping costs inclusive of a tax of approximately 20%. We are IOSS compliant so you do not have to pay any taxes besides what you paid in our cart and you will receive your goods smoothly. However, if the total value of the goods in one order (one shipment) is EUR 150 or more, IOSS is not applicable. Please note that in this case you will have to pay the tax yourself.

Hazardous materials, such as alcohol based-paints, solvents, resins, and paint removers cannot be shipped oversea.

 

Refund Policy
Please see our refund policy page for information on refunds and exchanges.